Position : Testing and Repairs Associate
Company: Q-Sourcing Limited trading
Deadline: Wednesday, August 28, 2024
Location: Lira, Uganda
Type: Full Time
Industry: Consulting
Category: Science & Engineering
Job Summary:
Q-Sourcing Limited trading is seeking a skilled Testing and Repairs Associate for our client in the renewable energy sector. This role involves diagnosing and addressing post-sale issues, implementing QA/QC measures, and ensuring optimal product performance. You will be responsible for troubleshooting, repairing products, and managing after-sales processes efficiently.
Key Responsibilities:
- Diagnose and repair products and accessories returned from the field.
- Ensure proper documentation and timely transportation of repaired items back to customers.
- Evaluate warranty status and advise customers on repair costs if out of warranty.
- Troubleshoot technical issues both remotely and onsite.
- Research and interpret technical documentation for troubleshooting.
- Complete QA inspections and ensure quality standards are met.
- Develop and enforce QA/QC procedures.
- Generate and analyze after-sales reports.
- Collaborate with engineering and call center teams for issue resolution.
- Provide training to field teams and support after-sales processes.
Qualifications:
- Bachelor’s degree in Electrical/Mechanical Engineering, Product Design, or related fields.
- 3 years of experience in technical solutions and customer service.
- Detail-oriented, organized, and able to work independently.
- Strong communication skills and ability to thrive in a dynamic environment.
Application Procedure:
Position: Debt Recovery Officer
Location: Soroti, Uganda
Type: Full Time
Industry: Consulting
Category: Accounting & Finance
Job Summary:
Q-Sourcing Limited trading is looking for a Debt Recovery Officer to manage overdue payments and implement recovery strategies. The role involves negotiating repayment plans, handling customer inquiries, and maintaining accurate account records.
Key Responsibilities:
- Conduct outbound calls to recover overdue payments and negotiate repayment plans.
- Educate customers on account status and payment options.
- Resolve billing inquiries and account discrepancies.
- Update and document customer account information.
- Collaborate with credit analysis and customer service teams to address delinquency causes.
- Ensure compliance with debt recovery regulations and standards.
Qualifications:
- Bachelor’s degree in Business Administration, Finance, or related field.
- 1-2 years of experience in debt recovery or customer service.
- Strong communication, negotiation, and problem-solving skills.
- Proficient in MS Office and CRM systems.
- Knowledge of debt recovery regulations in Uganda is a plus.
Application Procedure:
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