Deadline: 31/05/2024
Position: Operations Trainee (5 positions)
Type: Full-time
Location: Uganda
Monthly Gross Salary: UGX 846,111.78
Company Overview
Africa Management Solutions Limited (AMSOL) is a leading outsourcing and technology services company that supports governments and diplomatic missions worldwide. AMSOL specializes in managing administrative and non-discretionary tasks related to visa and passport issuance for its client governments.
Purpose of the Role
The Operations Trainee will be responsible for facilitating the visa application process and managing both front office and back office operations at the respective Visa Application Centers (VACs). Key responsibilities include:
- Scrutiny and collection of visa applications
- Handling customer queries in person, via email, or telephone
- Managing cash and bank-related transactions with 100% accuracy
- Recording and maintaining all application data with precise and timely data entry
- Overseeing the logistics of passport delivery to consulates, applicants, or logistic companies
- Ensuring compliance with standard operating procedures and manuals
- Promoting and delivering Value Added Services to applicants
- Encouraging applicant feedback on services and overall experience
- Assisting Deputy Manager/Operations Manager in the execution of WB Project
Qualifications
- Degree/Diploma in Business Administration or a related field
- Experience dealing with customers, diplomatic missions, or foreign nationals is an advantage
- Basic computer skills and proficiency in MS Office
- Good typing speed
- Adaptability and presence of mind for handling customer queries and complaints
- Ability to innovate and enhance procedures for increased productivity and cost-effectiveness
- Proven ability to organize, prioritize, and complete multiple tasks under strict deadlines and changing priorities
- Excellent oral and written communication skills for effective liaison with clients, departments, subcontractors, and clients
- Attention to detail and good project management skills
How to Apply
Qualified and interested applicants should send their CVs to recruitment@amsol.africa by 31st May 2024. Make sure to indicate the position applied for in the subject line. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.
APPLY HERE: AMSOL Operations Trainee Job Application
About AMSOL
Industry: Administration
Location: Uganda
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