How to Apply for Customer Retention & Reactivation Officer Job at Premier Credit Limited

Vacancy Title: 5 Customer Retention & Reactivation Officer
Type: Full Time
Industry: Financial Services
Category: Customer Service
Deadline of this Job: Friday, June 28, 2024
Duty Station: Within Uganda, Kampala, East Africa

Job Summary: The Customer Retention & Reactivation Officer role at Premier Credit Limited aims to provide comprehensive financial solutions to retail customers. The role involves following up on non-funded and dormant accounts, up-selling and cross-selling to account holders and potential leads, and delivering high-quality customer service.

Key Responsibilities:

• Conduct outbound calls to drive funding, manage inactivity, and reactivate dormant accounts.
• Identify and leverage opportunities to promote the institution’s products and services by engaging with inward customers for business expansion and referrals.
• Initiate contact with pre-existing customers to address inquiries and establish long-term relationships, focusing on enhancing sales deliverables.
• Capture Voice of Customer (VOC) feedback on various products and services, address complaints for service recovery, and ensure customer satisfaction.
• Perform quality health check calls, gather market intelligence on competitive products and services, and conduct customer profiling.
• Accurately capture customer feedback and insights from various campaigns and escalate urgent customer issues for resolution.

Academic Qualifications & Experience:

• Minimum of a Diploma in any academic discipline from a recognized University.
• At least 6 months of experience in the Banking / Microfinance industry.
• Experience in customer service is a plus.

Skills Required:

• Excellent customer service orientation.
• High level of integrity.
• Good communication skills.
• Selling skills.
• Basic product knowledge.
• Good interpersonal skills.
• Problem-solving abilities.

Preferred Area of Residence: Candidates residing in or around Kampala and neighboring towns.

Work Hours: 8 hours per day
Experience in Months: 6 months
Level of Education: Associate Degree

Job Application Procedure: If you meet the above requirements, please send your CV, application letter, and copies of academic certificates to jobs@premiercredit.co.ug. Address your application to:

The Human Resource Manager
Premier Credit Limited
P.O. Box 6608, Nakasero
Kampala, Uganda

Deadline for application: Friday, June 28, 2024