Job Title: Branch Executive (2 Positions)
Organisation: Tugende
Duty Station: Kampala, Uganda
Reports to: General Manager
Application Opens: 11th March 2024
Application Closes: Open
Labour Grade: L4
About Tugende:
Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende’s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and build digital track records of responsibility, we are creating a long-term ecosystem for MSMEs to grow and thrive.
Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to own income-generating assets, build a verifiable digital credit profile, and earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e-commerce opportunities, and on-demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across 23 branches in Uganda and 10 in Kenya.
Job Summary:
The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. The Branch Executive will be responsible for overseeing all the collection efforts at the assigned branch to ensure the set company targets are met (e.g., PAR, Effective Repayments, Cancellation rates) and ensuring the growth of the branch.
The successful candidate will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.
Key Duties and Responsibilities:
Team Management:
- Provide strong leadership to the operations teams at the assigned branch to ensure the achievement of set targets and expense control.
- Supervise staff to ensure smooth operations and service delivery at the branch level.
- Supervise and coordinate the safety and security function at the branch.
- Train and coach all field teams and support functions on Tugende operations, expectations, core values, rules, and regulations.
- Participate in the regular performance reviews for the branch staff.
- Ensure proper support to the branch by the head office functions.
Customer Service:
- Understand and respond to client’s questions and challenges.
- Train other team members, especially the field team, to provide good customer service to clients and timely resolution of customer queries.
- Understand the customer experience by regularly participating in customer activities.
- Ensuring proper and timely assets lease management.
- Monitor client’s lifecycle from onboarding to final closure of issuance of logbooks.
- Attracting new customers and expanding customer base in the assigned geographical regions.
- Guide branch teams and support product marketing and information campaigns.
- Play an active role in generating sales for the branch through field marketing activities, customer engagement, etc.
Manage Field Operations:
- Support the collection and recovery process and client’s vetting processes.
- Ensure proper implementation of operations policies and procedures.
Reporting:
- Submit operations status reports to supervisors indicating progress, challenges, and way forward.
- Strengthen existing stakeholder engagements and local business partnerships.
- Identify new business opportunities within the region.
Manage Branch Administration:
- Custodian of all Branch resources to ensure that they are properly utilized and accounted for.
- Ensuring the branch is profitable by increasing sales, monitoring expenses, portfolio performance, and efficient operations.
- Propose process, procedure, and cost-efficiency improvements for the branch.
- Ensure a conducive working environment with all the required resources for team productivity.
Note: This job description gives a general guideline and therefore does not include an exhaustive list of all duties and responsibilities.
Qualifications, Skills and Experience:
Knowledge, experience, skills, and qualification:
- Bachelor’s Degree or equivalent in Business.
- Certified copies of all academic documents.
- At least 3+ years of management or supervisory experience. Prior experience in asset finance/microfinance preferred.
- Unquestionable degree in integrity and transparency.
- Riding Competence preferably Class A and B is a requirement for this position.
- Excellent analytical skills.
- Highest degree of dependability and commitment.
Personal Attributes and Abilities:
- Innovation.
- Accountability.
- Service excellence.
- Planning and organizing.
- Interpersonal relationships.
- Excellent oral and written communication skills.
- Professionalism and maintaining the Tugende Employer Brand.
- Positive attitude.
- Flexible and resilient.
What will you gain?
- Career trajectory: This role has a significant potential to grow as the company grows.
- Learning points: In this position you will learn how to excel in a fast-paced, data-driven environment.
- Meaningful work: Tugende’s work gives entrepreneurs the tools to earn a living for themselves and their families.
- Great team: Tugende has a smart, fun, and growing team of hundreds Employees in Kenya and Uganda.
- Hours and compensation: This position is for a full-time employee who can take on additional responsibilities as new tasks and projects come up.
How to Apply:
All interested candidates who meet the above requirements should follow the link below and apply.
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