How to Apply for 3 Business Managers Job at C-Care

Vacancy Title: Business Managers
Number of Positions: 3
Type: Full Time
Industry: Health Care
Category: Management

Company: C-Care
Duty Station: Lira, Lubowa, and Jinja, Uganda
Application Deadline: Wednesday, August 14, 2024
Base Salary: Not Disclosed

Overall Job Purpose:
To ensure the smooth running of the clinic by managing all departments in line with C-Care standards. This includes overseeing clinical and administrative care quality, fostering efficient service delivery, and driving business growth while maintaining budget compliance for both revenue and cost control.

Job Requirements:

• Demonstrable leadership skills and business acumen
• Effective communication with the team and application of broader objectives
• Competency in resource budgeting and planning
• Computer literacy, especially MS Office
• Knowledge of Navision
• Ability to work independently
• Proactive problem-solving skills
• Understanding of C-Care philosophy, vision, and strategy
• Excellent interpersonal and communication skills

General Performance Indicators:

• Achievement of business performance indicators, including growth and budget compliance
• Timely report submission (financial, HR, customer care, operational)
• Team adherence to working hours and punctuality
• Efficient operation within budgets
• Full system usage and documentation of downtime
• Staff productivity and clinic profitability
• High patient satisfaction and minimal client complaints
• High employee satisfaction and adherence to work standards
• Consistent feedback and troubleshooting
• Early preparation of leave and appraisal calendars
• Monthly staff meetings with documented action points
• Adherence to departmental targets
• Timely invoicing and follow-up with clients

Specific Performance Indicators:

• Achieving business growth and revenue targets
• Maintaining facility hygiene, ambience, and licensure
• Ensuring 100% resource utilization and performance management
• Professional, timely, and clear communication
• Accurate report submission
• Ensuring customer satisfaction through feedback mechanisms
• Conducting at least four marketing activities per month and expanding services
• Effective stock management and timely stock taking
• Enforcing quality measures
• Adhering to policies and processes

Roles and Responsibilities:

Operations for the Center:

• Oversee cleanliness, lighting, and aeration
• Maintain sensible care pathways
• Manage repairs and remodeling
• Ensure proper phone management
• Oversee equipment and notice board content
• Ensure up-to-date licensing and records management
• Set security controls for staff and clients
• Manage supply orders, receipt, and accountability

Financial Accountability:

• Agree on and adhere to annual budgets
• Meet revenue targets
• Oversee billing and fraud prevention
• Timely invoice submission
• Report on income and expenditure
• Review service charges/costs

HR Function:

• Advise on staff needs and participate in recruitment
• Conduct staff training and orientation
• Appraise staff on KPIs and standards
• Maintain recognition and reward systems

Communication:

• Implement C-Care strategies and inform strategy development
• Manage service handling information
• Chair and follow up on department meetings
• Attend management meetings
• Ensure efficient morning briefings
• Communicate with external clients as needed

Reporting:

• Submit timely and accurate reports
• Report client-related issues promptly
• Provide weekly/monthly statistics and management reports
• Update the dashboard data daily

Client Relations:

• Promote client satisfaction through regular updates and training
• Manage client dissatisfaction
• Close off client complaints promptly
• Train staff on customer service practices

Marketing and Business Growth:

• Develop and adhere to marketing and business growth plans
• Convert clients into patients and grow direct invoicing clients
• Budget for marketing activities
• Expand services and monitor output

Stock Management:

• Control and manage the cost of sales
• Conduct timely and accurate stock taking
• Document drug consumption accurately

Quality and Sustainability:

• Ensure infection prevention and control
• Maintain updated equipment registers
• Manage outbreak response mechanisms

Culture, Policies, and Processes:

• Maintain confidentiality
• Prevent fraud
• Ensure team adherence to policies

Education and Experience Requirements:

• No specific education requirements
• No specific experience requirements
• Work hours: 8 hours per day

Job Application Procedure:
Interested and qualified candidates, please Click Here to Apply