Vacancy Title: Telecom IT BSS Lead
Type: Full Time
Industry: Consulting
Category: Science & Engineering
Deadline: Tuesday, August 20, 2024
Duty Station: Within Uganda, Kampala, East Africa
Base Salary: Not Disclosed
Job Summary:
The Telecom IT BSS Lead is responsible for the strategic direction, implementation, and ongoing optimization of Business Support Systems (BSS) within a telecommunications company. This role involves leading a team to ensure seamless operation and enhancement of critical business processes such as CRM, billing, order management, and revenue assurance.
Key Responsibilities:
- Oversee BSS implementation and integration
- Manage vendor relationships and enforce governance processes
- Ensure high availability, performance, and security of BSS systems
- Lead a team of BSS professionals and foster continuous improvement
- Develop and manage the BSS budget
Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field
- 7+ years in telecommunications with a focus on BSS
- 3+ years in a leadership role
- Deep understanding of BSS architecture and technologies
- Strong leadership, communication, and strategic thinking skills
Work Hours: 8
Experience: 120 months
Level of Education: Bachelor Degree
Application Procedure:
Interested and qualified candidates should Click Here to Apply
Vacancy Title: IT Service Management (ITSM) Specialist
Type: Full Time
Industry: Consulting
Category: Computer & IT
Deadline: Tuesday, August 20, 2024
Duty Station: Within Uganda, Kampala, East Africa
Base Salary: Not Disclosed
Job Summary:
The ITSM Specialist ensures the effective delivery and management of IT services within the organization. This role involves implementing, maintaining, and improving IT service processes in alignment with industry best practices and business needs.
Key Responsibilities:
- Implement ITIL-based service management processes
- Lead incident and problem management activities
- Oversee the change management process
- Manage service request fulfillment and knowledge management
- Monitor and report on service level agreements (SLAs)
- Engage with end-users to understand service needs
Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field
- ITIL v4 certification (Foundation level or higher preferred)
- 3+ years in IT service management
- Strong understanding of ITIL best practices
- Experience with ITSM tools and strong customer service orientation
Work Hours: 8
Experience: 36 months
Level of Education: Bachelor Degree
Application Procedure:
Interested and qualified candidates should Click Here to Apply
Discover more from Ugandan Exclusive
Subscribe to get the latest posts sent to your email.
