Vacancy Title:
System Application Developer
Type:
Full Time
Industry:
Banking
Category:
Computer & IT
Jobs at:
Tropical Bank
Deadline of this Job:
Wednesday, July 24, 2024
Duty Station:
Within Uganda, Kampala, East Africa
Summary
Base Salary: Not Disclosed
Job Details:
Overview:
As a System Application Developer at Tropical Bank, you will be responsible for developing, maintaining, and enhancing system applications, with a primary focus on managing the T24 Core Banking System. You will report directly to the Senior Officer, Core Banking & Applications, and work closely with various departments to ensure the efficient operation and optimization of our banking systems.
Key Responsibilities:
Application Development and Maintenance:
- Develop, test, and deploy system applications to meet business needs.
- Troubleshoot and resolve application issues.
- Ensure software quality through code reviews and testing.
- Maintain documentation for all development activities.
- Collaborate with other developers and IT staff on projects.
T24 Core Banking System Management:
- Oversee the daily operations of the T24 Core Banking System.
- Implement system upgrades and patches.
- Ensure data integrity and security within the T24 system.
- Provide technical support for T24-related issues.
- Customize and configure T24 to align with business requirements.
Collaboration and Support:
- Work with business units to understand their application needs.
- Provide training and support to end-users.
- Assist in the development of user manuals and training materials.
- Participate in cross-functional project teams.
- Ensure effective communication between IT and other departments.
Innovation and Improvement:
- Identify opportunities for process improvements and automation.
- Stay updated on industry trends and emerging technologies.
- Propose and implement innovative solutions to enhance system performance.
- Contribute to the development of IT strategy and planning.
- Support disaster recovery and business continuity planning.
Key Performance Indicators (KPIs):
Financials:
- Cost Efficiency: Achieve a reduction in IT operating costs by optimizing system performance and resource allocation.
- Budget Adherence: Ensure all projects are completed within the allocated budget.
- Return on Investment: Demonstrate ROI for new system implementations and upgrades.
- Maintenance Costs: Reduce the costs associated with system maintenance and support.
- Financial Reporting: Accurate and timely financial reporting for IT-related expenses and investments.
Customer:
- User Satisfaction: Achieve a high level of satisfaction among end-users (measured by user feedback and surveys).
- Service Uptime: Maintain a minimum of 99.9% uptime for critical applications, especially the T24 system.
- Issue Resolution Time: Reduce the average time taken to resolve system-related issues.
- Customer Feedback: Regularly collect and act on feedback from internal and external customers.
- System Performance: Ensure the system performs optimally during peak times, reducing customer complaints.
Processes:
- Process Efficiency: Improve the efficiency of development and maintenance processes by 10% annually.
- Compliance: Ensure all systems and processes comply with regulatory requirements.
- Documentation Quality: Maintain comprehensive and up-to-date documentation for all systems and processes.
- Incident Management: Implement an effective incident management process to handle system outages and failures.
- Change Management: Successfully manage changes and updates to the system with minimal disruption to operations.
People:
- Training and Development: Ensure all team members receive ongoing training and professional development.
- Team Engagement: Achieve high levels of engagement and satisfaction among IT staff.
- Knowledge Sharing: Promote a culture of knowledge sharing and collaboration within the team.
- Performance Reviews: Conduct regular performance reviews and provide constructive feedback.
- Talent Retention: Maintain a high retention rate of skilled IT professionals within the department.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proven experience as a System Application Developer.
- Strong programming skills (e.g., Java, C, SQL).
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Knowledge of banking operations and regulatory requirements is a plus.
- Comply with AML/CFT/CPF policies and procedures, non-compliance of which shall be addressed as per the bank disciplinary processes.
- Knowledge of MS Office tools (Excel, Word, Project, and PowerPoint).
- Understanding of Bank products and services and knowledge of the banking operation issues in Uganda.
- Fluent in English and any other local language, preferably Luganda, for explanatory purposes to Bank customers who do not understand English.
Job Experience:
No Requirements
Work Hours:
8
Experience in Months:
Not Specified
Level of Education:
Bachelor Degree
Job Application Procedure:
Interested and qualified candidates, please Click Here to Apply
Vacancy Title:
IT User Interface Support
Type:
Full Time
Industry:
Banking
Category:
Computer & IT
Jobs at:
Tropical Bank
Deadline of this Job:
Wednesday, July 24, 2024
Duty Station:
Within Uganda, Kampala, East Africa
Summary
Base Salary: Not Disclosed
Job Details:
Job Summary:
The ICT User Interface Support Officer is responsible for providing comprehensive support to end-users for all bank-related software applications, ensuring optimal user experience and system performance. This role involves troubleshooting, user training, and collaborating with various departments to enhance the functionality and usability of ICT systems.
Key Responsibilities:
Financials:
- Budget Management: Monitor and manage the budget for ICT support services to ensure cost-effectiveness.
- Cost Savings: Identify and implement opportunities for reducing operational costs through efficient use of technology.
- Software License Management: Ensure all software licenses are up-to-date and within budgetary constraints.
- Resource Allocation: Optimize the allocation of financial resources for ICT projects.
- Financial Reporting: Prepare and present regular financial reports on ICT expenditures and savings.
Customer:
- User Satisfaction: Achieve high user satisfaction ratings by resolving issues promptly and effectively.
- Response Time: Maintain an average response time of less than 15 minutes for initial user support requests.
- Resolution Time: Ensure that 90% of user issues are resolved within 24 hours.
- User Training: Conduct regular training sessions for users to improve their proficiency with banking applications.
- User Feedback: Collect and analyze user feedback to identify areas for improvement.
Processes:
- Issue Tracking: Maintain an accurate and up-to-date issue tracking system.
- Process Improvement: Continuously seek and implement improvements in ICT support processes.
- Documentation: Ensure all support processes and resolutions are well-documented and accessible.
- Compliance: Ensure all ICT processes comply with industry regulations and bank policies.
- System Monitoring: Implement effective monitoring tools to proactively identify and resolve potential system issues.
People:
- Team Collaboration: Foster a collaborative environment within the ICT team and with other departments.
- Training and Development: Provide ongoing training and development opportunities for team members.
- Performance Reviews: Conduct regular performance reviews and provide constructive feedback.
- Staff Retention: Maintain a high level of staff retention through engagement and motivation initiatives.
- Communication: Ensure clear and effective communication within the team and with end-users.
Key Performance Indicators (KPIs):
Financials:
- Budget Adherence: Percentage of budget adherence for ICT support services.
- Cost Reduction: Amount of cost savings achieved through efficiency measures.
- License Compliance: Percentage of software licenses managed within budget.
- Resource Utilization: Efficiency of resource allocation in ICT projects.
Customer:
- Satisfaction Score: Average user satisfaction score from feedback surveys.
- Response Rate: Percentage of support requests responded to within the set timeframe.
- Resolution Rate: Percentage of issues resolved within the targeted time.
- Training Effectiveness: Improvement in user proficiency post-training.
- Feedback Analysis: Number of actionable insights gained from user feedback.
Processes:
- Issue Resolution Time: Average time taken to resolve user issues.
- Process Efficiency: Number of process improvements implemented annually.
- Documentation Quality: Completeness and accessibility of support documentation.
- Compliance Rate: Percentage of processes compliant with regulations and policies.
- System Downtime: Reduction in system downtime due to proactive monitoring.
People:
- Team Collaboration Score: Average score from internal team collaboration surveys.
- Training Participation: Percentage of team members participating in training programs.
- Performance Improvement: Improvement in team members’ performance post-review.
- Communication Effectiveness: Feedback score on communication clarity and effectiveness.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong understanding of software applications such as MS Office.
- Excellent troubleshooting and problem-solving skills.
- Effective communication and interpersonal skills.
Job Experience:
No Requirements
Work Hours:
8
Experience in Months:
Not Specified
Level of Education:
Bachelor Degree
Job Application Procedure:
Interested and qualified candidates, please Click Here to Apply
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