Position: IT Support Officer – Networks
Application Deadline: August 9, 2024
Location: Uganda
Position Function:
Responsible for first-line support for ICT networks to achieve Service Level Objectives and Systems Performance standards.
Key Responsibilities:
- Provide first-line technical support; answering and fixing queries via phone, email, and help desk.
- Offer excellent staff support for all ICT-related queries and adhere to all service management standards.
- Take ownership of user problems, and be proactive when dealing with user issues.
- Ensure that all calls and support requests are logged on the service desk.
- Maintain a log of any network and infrastructure problems.
- Support users in the use of the network by providing necessary training and advice.
- Allocate more complex calls to the relevant ICT technical support levels.
- Liaise with other ICT staff to arrange for external support where problems cannot be resolved in-house.
- Perform preventive maintenance, regulatory compliance, and other related activities required for network and security services and devices.
- Ensure documentation is maintained and filling is properly managed.
- Perform any other duties as assigned by the Senior Manager ICT.
Knowledge & Experience:
- Proven experience in overseeing the configuration, deployment, and management of network devices, applications, and related products.
- Proven experience with systems planning, security principles, and general software management best practices.
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
- Good project management skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative environment.
Required Competences:
- Bachelor’s degree in information technology, computer science, or a related field.
- Additional certification in Server Room, Telephony, CCNA, VMWare, MCSE, ITIL, LPIC, or other relevant areas will be an added advantage.
- Minimum of 1 year of experience in a busy IT function.
- Experience in banking and knowledge of banking products & services is desirable.
How to Apply: Interested candidates should click on the link below to apply by August 9, 2024.
Job Listing: Branch Manager
Application Deadline: August 9, 2024
Location: Uganda
Position Function:
To lead and manage the Branch in regard to Business Growth, Relationship Management, Customer Service, Operations, and Risk in line with the strategies and policies of the Bank.
Key Responsibilities:
- Take charge of the branch budget and design a branch business strategy, guiding all branch activities to support the achievement of branch goals.
- Lead the Branch team in scanning and structuring the market to identify business opportunities and drive market action to achieve business targets.
- Monitor and control the financial performance of the branch with the aim of growing branch earnings and profitability.
- Prepare quality credit proposals in line with Bank policies for presentation to the credit committee and provide guidance and coaching for the branch team in acquiring quality credit business.
- Drive a culture of great service and quality relationship management to retain and develop customers and expand the Bank’s wallet-share through brand loyalty.
- Ensure branch-wide compliance with the Bank’s internal control framework and all other regulations, overseeing daily operations of the branch to foster operational efficiency in line with the regulations and policies of the Bank.
- Monitor the credit portfolio and support debt collection/recovery initiatives to minimize the portfolio-at-risk, non-performing assets, and related losses.
- Provide regular branch reports to management.
- Manage, motivate, and develop the Branch team through rigorous performance management, coaching, mentoring, and learning interventions to create a capable team to deliver the Branch mission.
Skills, Knowledge & Experience:
- Bachelor’s degree in Business, Finance, Banking, Marketing, or a related field.
- Professional or post-graduate qualifications in Finance or Marketing or related fields are an added advantage.
- 5 years of Banking experience in Financial Business Development, with exposure to Operations.
- Strong track record in Direct Selling, Sales Management, and Relationship Management in Banking.
- Grasp of the Bank’s Policies, Processes, and Procedures relating to Business, Operations, Credit, and Business.
- Knowledge of the Bank’s business model, its strategy, and all of its products and services.
- Knowledge and interpretation of industrial and national economic trends.
Required Competences:
- Business development/sales management skills.
- Leadership and team management skills.
- Customer centricity.
- Business acumen and financial skills.
- Credit skills.
- Analytical skills.
- Conflict resolution and problem-solving skills.
- Team player with interpersonal skills.
- Networking skills and the ability to influence key people inside and outside the Bank.
- Good presentation, verbal, and written communication skills.
- Ability to work under pressure and exercise excellent judgment.
How to Apply: Interested candidates should click on the link below to apply by August 9, 2024.
Discover more from Ugandan Exclusive
Subscribe to get the latest posts sent to your email.
