Apply for Customer Service Manager and Transaction Banking Officer Jobs at Cairo Bank Uganda

Job Title: Customer Service Manager

Company: Cairo Bank Uganda

Location: Uganda
Department: Marketing Department
Reports to: Head of Marketing, Communications & Public Relations
Deadline: August 26, 2024

Job Summary:
Cairo Bank Uganda is seeking a Customer Service Manager to oversee the entire customer service function across the Bank. The successful candidate will ensure a high-quality and effective end-to-end customer experience, managing key processes, enhancing satisfaction and loyalty, and leading a high-performance team.

Key Responsibilities:

• Manage customer service processes, including interaction models, complaint management, and performance metrics.
• Benchmark best practices to improve customer satisfaction and loyalty.
• Ensure compliance with regulatory and risk-related requirements.
• Develop and implement customer incentive programs.
• Enhance service quality and efficiency through strategic initiatives.
• Conduct customer service trainings and internal engagement activities.
• Execute customer satisfaction surveys, mystery shopping, and Net Promoter Score surveys.
• Build and lead a high-performance team focused on service excellence.
• Analyze customer complaints and develop proactive solutions.
• Monitor and assess metrics to measure service effectiveness.
• Assist with product launches and improve products based on customer feedback.
• Design customer engagement programs to boost Customer Lifetime Value.

Education:

• Bachelor’s degree from a recognized university.
• CIM qualification is an advantage.
• Professional qualification in Customer Service Management or equivalent.

Experience:

• Minimum of 5 years in Marketing, Customer Service, or Retail environment with exposure to Bank Operations.
• Proven track record in developing and implementing service delivery improvements.

Skills and Competencies:

Technical Competencies:

• Knowledge of banking and business operations.
• Risk management and compliance.
• Analytical skills and conceptual understanding.

Behavioral Competencies:

• Results-oriented and achievement-driven.
• High personal ethics and integrity.
• Strong negotiation, communication, and interpersonal skills.

Application Process:
Interested candidates should send their application letters and curriculum vitae to the Head of Human Resources at recruitment@cbu.co.ug by 5 pm, Monday, August 26, 2024.

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Job Title: Transaction Banking Officer

Location: Uganda
Department: Business
Reports to: Manager, Products, Innovation & Transactional Banking
Deadline: August 26, 2024

Job Summary:
Cairo Bank Uganda is looking for a Transaction Banking Officer to handle the enrollment and marketing of bank products. The role involves ensuring optimal utilization of the bank’s product offerings by the target market and driving product uptake.

Key Responsibilities:

• Drive the conversion of CBU customers to all products and channels.
• Monitor and optimize the performance of the bank’s products daily.
• Recommend and review product lines to meet customer needs.
• Ensure products align with customer experience standards and compliance requirements.
• Monitor compliance with policies, procedures, and risk management guidelines.
• Maintain high product knowledge and resolve product-related issues effectively.

Education:

• Bachelor’s degree in a business-related field.

Skills and Competencies:

• Customer-centric approach with a good understanding of the sales process.
• Excellent planning, organization, and interpersonal skills.
• Strong problem-solving, analytical, and reporting skills.
• High integrity, creativity, and a commitment to learning.

Application Process:
Interested candidates should send their application letters and curriculum vitae to the Head of Human Resources at recruitment@cbu.co.ug by 5 pm, Monday, August 26, 2024.