Vacancy Title: Customer Service Consultant
Type: Full-Time
Industry: Banking
Category: Customer Service
Jobs at: Centenary Bank
Deadline: Monday, June 10, 2024
Duty Station: Within Uganda, Kampala, East Africa
Job Summary
- Base Salary: Not Disclosed
Job Detail
Role: Manage branch customer experience while identifying and responding promptly to customers’ needs, ensuring a constant high level of service, and taking into consideration Centenary Bank policy and procedures.
Key Result Areas:
- Deliver Quality and consistent Customer Service
- Monitor & follow up on customer inquiries, expectations, suggestions, complaints & compliments in line with the customer service standards, strategy & Bank policies.
- Monitor, follow up & report on the performance of the front office staff in line with customer service standards.
- Identify repeat/royal & potential corporate Customers of the Branch and implement follow-up activities in line with the marketing plan & bank policies.
- Sensitize and train staff on Bank products, services & customer service standards in line with Customer Service Standards.
- Sensitize customers and promote alternative channels usage.
- Monitor QMS and ensure that customers are served in a timely manner.
Education and Professional Qualifications:
- Bachelor’s degree in Business Administration, Commerce, or other related fields
- Certificate in Customer Service Training
Required Experience and Competencies:
- Two (2) years’ experience in a Customer Service-related role in a large financial institution, telecommunications company, or a reputable organization.
Required Skills:
- Analytical skills
- Reporting skills
- Communication skills
- Decision Making
- Team player
- Attention to detail
- Planning
- Leading & Supervising
Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree
Job Application Procedure
- Download and fill out the Apply here
- Enclose an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala).
- Include an updated Curriculum Vitae, plus copies of all academic credentials, testimonials, and contact details of three competent referees.
- E-mail the above to: Talent_sourcing@centenarybank.co.ug not later than 5:00 PM on June 10, 2024.
Vacancy Title: Database Administrator
Type: Full-Time
Industry: Banking
Category: Computer & IT
Jobs at: Centenary Bank
Deadline: Monday, June 10, 2024
Duty Station: Within Uganda, Kampala, East Africa
Job Summary
- Base Salary: Not Disclosed
Job Details
Role: Responsible for the integrity and security of the database. Plan and develop the database, as well as troubleshoot any issues on behalf of the users.
Key Result Areas:
- Develop, manage, and test back-up and recovery plans
- Ensure that archiving procedures are functioning correctly
- Establish the needs of users and monitor database user access, permissions, privileges, and security.
- Maintain data standards, including adherence to the ICT policy.
- Manage and fine-tune the databases to minimize database downtime and to provide fast responses.
- Manage the security and disaster recovery aspects of databases.
- Monitor database performance, implement changes, apply, and test new patches and versions when required in line with ICT policy.
- Perform tests and evaluations regularly to ensure data security, privacy, and integrity.
Education and Professional Qualifications:
- Bachelors in IT/Computer Science/Statistics/Engineering (Hons)
- ITIL
- Any Microsoft database-related certification, Oracle database certification, Data Science, Machine Learning, and Analytics Professional Certification
- Familiarity with databases (e.g., MySQL, MongoDB), web servers (e.g., Apache), and UI/UX design
Required Experience and Competencies:
- Two (2) years’ experience in a role related to design, development, and delivery of enterprise database management in a large financial institution or a reputable organization.
Required Skills:
- Planning & Budgeting
- Teamwork and Cooperation
- Effective Communication
- Adaptability
- Creativity and innovation
- Agility
Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree
Job Application Procedure
- Download and fill out the Apply here
- Enclose an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala).
- Include an updated Curriculum Vitae, plus copies of all academic credentials, testimonials, and contact details of three competent referees.
- E-mail the above to: Talent_sourcing@centenarybank.co.ug not later than 5:00 PM on June 10, 2024.
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