Vacancy title:
Customer Service Agent
Type:
Full-Time
Industry:
Consulting
Category:
Customer Service
Company:
ENGIE Energy Access
Deadline of this Job:
Wednesday, July 31, 2024
Duty Station:
Kampala, Uganda, East Africa
Summary:
- Base Salary: Not Disclosed
Job Purpose/Mission
ENGIE Energy Access prides itself on always putting the customer first. The Customer Service Agents are at the forefront of providing world-class customer service to our EEA customers across Uganda. The role will run temporarily for a period of 3 months, dealing with customer repayment and helping resolve customer complaints while giving the best possible customer experience and going beyond their call of duty when required.
Responsibilities
Creating a Positive Customer Experience
- Make outgoing calls to EEA customers to attain given work targets.
- Be empathetic and compassionate while dealing with and managing customers’ complaints.
- Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.
- Exercise patience with customers and follow up on all customer issues until they are fully resolved.
- Endeavor to give all EEA customers a great end-to-end customer experience.
- Manage relationships to increase client retention.
- Always enter accurate and honest information into the EEA data systems.
- Capture high-quality data that can be used to better serve our customers.
Product Knowledge
- Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
- Always provide accurate product information to customers.
- Demonstrate an in-depth understanding of the customer finance agreement.
- Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building
- Escalate unresolved issues or questions to your immediate supervisor.
- Support in building an EEA conducive environment for both internal and external customers.
- Provide ideas, feedback, and contributions to EEA strategy on how to improve the customer experience.
- Perform any other duties as may be assigned from time to time.
Knowledge and Skills
- Conversant with the use of computers.
- Excellent interpersonal skills.
- Demonstrate both verbal and written communication (English).
- Ability to work in teams or independently.
- Critical thinking skills (ability to think outside the box).
- Good problem-solving skills (solutions-oriented).
- Good influencing and negotiation skills.
- Flexibility with the ability to work under pressure to meet deadlines.
- Willingness and desire to learn new ideas.
Qualifications
- Degree or diploma in a relevant field from a recognized institution.
Languages
Must speak any of the following language combinations:
- Luganda + Ateso + Kakwa + Kumam
- Luganda + Runyankore + Rukiga + Kinyarwanda
- Luganda + Runyoro + Rutoro + Rukonjo
- Acholi + Langi + Alur (Luo)
- Lugbara + Madi
- Luganda + Lusoga + Lugwere + Samia
- Luganda + Lumasaba
- Kupsabiny + Lumasaba
Technology
- Strong IT skills, especially Microsoft Office Packages (Forms, Excel, PowerPoint), and Fenix DB and Power hub.
Job Experience
- No prior experience required.
Work Hours
- 8 hours per day.
Level of Education
- Bachelor’s Degree
Job Application Procedure
Interested and qualified candidates can apply by clicking on the link below:
Click Here to Apply
Job Title: Customer Service Representative
Type:
Full-Time
Industry:
Consulting
Category:
Customer Service
Company:
ENGIE Energy Access
Deadline of this Job:
Wednesday, July 31, 2024
Duty Station:
Kampala, Uganda, East Africa
Summary:
- Base Salary: Not Disclosed
Job Purpose/Mission
ENGIE Energy Access prides itself on always putting the customer first. The Customer Service Agents are at the forefront of providing world-class customer service to our EEA customers across Uganda. The role will run temporarily for a period of 3 months, dealing with customer repayment and helping resolve customer complaints while giving the best possible customer experience and going beyond their call of duty when required.
Responsibilities
Creating a Positive Customer Experience
- Make outgoing calls to EEA customers to attain given work targets.
- Be empathetic and compassionate while dealing with and managing customers’ complaints.
- Educate and emphasize to customers about the finance agreement they are signing and the commitment they are making with EEA.
- Exercise patience with customers and follow up on all customer issues until they are fully resolved.
- Endeavor to give all EEA customers a great end-to-end customer experience.
- Manage relationships to increase client retention.
- Always enter accurate and honest information into the EEA data systems.
- Capture high-quality data that can be used to better serve our customers.
Product Knowledge
- Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
- Always provide accurate product information to customers.
- Demonstrate an in-depth understanding of the customer finance agreement.
- Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
Administrative and Team Building
- Escalate unresolved issues or questions to your immediate supervisor.
- Support in building an EEA conducive environment for both internal and external customers.
- Provide ideas, feedback, and contributions to EEA strategy on how to improve the customer experience.
- Perform any other duties as may be assigned from time to time.
Knowledge and Skills
- Conversant with the use of computers.
- Excellent interpersonal skills.
- Demonstrate both verbal and written communication (English).
- Ability to work in teams or independently.
- Critical thinking skills (ability to think outside the box).
- Good problem-solving skills (solutions-oriented).
- Good influencing and negotiation skills.
- Flexibility with the ability to work under pressure to meet deadlines.
- Willingness and desire to learn new ideas.
Qualifications
- Degree or diploma in a relevant field from a recognized institution.
Languages
Must speak any of the following language combinations:
- Luganda + Ateso + Kakwa + Kumam
- Luganda + Runyankore + Rukiga + Kinyarwanda
- Luganda + Runyoro + Rutoro + Rukonjo
- Acholi + Langi + Alur (Luo)
- Lugbara + Madi
- Luganda + Lusoga + Lugwere + Samia
- Luganda + Lumasaba
- Kupsabiny + Lumasaba
Technology
- Strong IT skills, especially Microsoft Office Packages (Forms, Excel, PowerPoint), and Fenix DB and Power hub.
Job Experience
- No prior experience required.
Work Hours
- 8 hours per day.
Level of Education
- Bachelor’s Degree
Job Application Procedure
Interested and qualified candidates can apply by clicking on the link below:
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