Apply for Collection Call Centre Agents Jobs at Tugende

Position: Collection Call Centre Agent
Organisation: Tugende
Duty Station: Kampala, Uganda
Reports to: Credit Lead
Application Closes: August 30, 2024

About the Company:

Tugende is dedicated to supporting informal sector entrepreneurs by providing asset finance, technology, and a customer-centric model to boost economic growth. Our comprehensive asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles, aiming to help clients build a strong economic trajectory and digital track record. With over 70,000 clients financed, Tugende operates across 22 branches in Uganda and 10 in Kenya, contributing to the growth and success of small businesses in Africa.

Job Summary:

As a Collection Call Centre Agent at Tugende, you will be responsible for managing and recovering outstanding debts from customers. Your role will involve contacting delinquent accounts, negotiating payment plans, and ensuring compliance with legal and company policies. You will work to resolve payment issues, provide exceptional customer service, and meet collection targets with a professional and empathetic approach.

Key Duties and Responsibilities:

• Account Management: Monitor and manage assigned accounts to identify overdue payments.
• Customer Contact: Initiate contact with borrowers via phone, email, or mail to discuss their accounts and arrange repayment plans.
• Negotiation: Negotiate repayment terms and schedules with borrowers to ensure timely debt recovery.
• Payment Processing: Facilitate the processing of payments and update account records accordingly.
• Record Keeping: Maintain accurate and detailed records of all collections activities and communications.
• Reporting: Prepare and submit regular reports on collections activities, outstanding debts, and recovery performance.
• Compliance: Ensure all collections activities comply with internal policies and relevant legal and regulatory requirements.
• Collaboration: Work closely with the underwriting team and other departments to resolve issues related to loan repayment.
• Customer Service: Provide excellent customer service by addressing borrower inquiries and concerns professionally and empathetically.
• Continuous Improvement: Identify and recommend improvements to the collections process and strategies to enhance recovery rates.

Qualifications, Skills and Experience:

• Diploma/Bachelor’s degree in Accounting, Administration, or a related field.
• Experience in a call centre and managing customer relationships.
• At least 1 year of experience in credit analysis, accounting, or underwriting.
• Excellent communication and interpersonal skills.
• Familiarity with lending products, financial services, and CRM software.

Personal Attributes and Abilities:

• Analytical Acumen: Exceptional ability to analyze financial data and trends to make informed decisions.
• Communication Excellence: Superior communication skills, capable of articulating complex concepts effectively.
• Adaptability and Innovation: Agile in adapting to change and innovative in using technological solutions.
• Ethical Integrity: Commitment to ethical standards and maintaining confidentiality in handling sensitive financial information.

More About Tugende:

Tugende means “let’s go” in Luganda, embodying our mission to drive progress. Recognized with numerous awards and accolades, including the MIT Zambezi prize and the 2021 Inclusive Fintech50 Award, Tugende continues to grow and evolve to support millions of clients across Africa.

How to Apply:

Interested candidates who meet the requirements should submit their applications by following the link below.

Deadline: August 30, 2024

Click Here to Apply