Vacancy Title: Branch Manager – Fort Portal
Type: Full Time
Industry: Banking
Category: Management
Duty Station: Fort Portal, Uganda
Deadline: Wednesday, June 12, 2024
Job Summary:
United Bank for Africa (UBA) is seeking a Branch Manager for Fort Portal. This role involves driving exceptional business performance through excellent customer service, sales, and transactional processing while establishing and maintaining positive customer relationships. The Branch Manager will also oversee the development and implementation of branch business strategies and plans.
Key Responsibilities:
- Increase customer retention and growth through aggressive cross-selling.
- Conduct market intelligence and competitor analysis.
- Establish effective relationships with new and existing customers.
- Build and motivate a high-performance team.
- Recommend product development based on customer feedback.
- Review and evaluate lending proposals.
- Ensure compliance with bank policies and guidelines.
Key Performance Indicators:
- Increase in customer growth and retention.
- Effectiveness of branch strategies in generating business.
- Increase in revenue build-up and branch profitability.
- Effective and timely customer service delivery.
- Staff engagement and productivity.
Job Requirements:
- Education: A University degree; financial qualifications like CIB, IOS, CFA, ACCA, or an MBA are advantageous.
- Experience: 5-10 years in retail/private banking.
- Competencies: Knowledge of banking products, strong customer service orientation, excellent communication and leadership skills, and computer proficiency.
How to Apply:
Interested candidates should send their CV, application letter, and copies of academic certificates to ubaugandahr@ubagroup.com. Address your application to:
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda
Deadline for applications is 12th June 2024.
Vacancy Title: Team Lead Customer Experience (CX)
Type: Full Time
Industry: Banking
Category: Management
Duty Station: Kampala, Uganda
Deadline: Wednesday, June 12, 2024
Job Summary:
UBA is looking for a Team Lead for Customer Experience in Kampala. The role involves driving the adoption and implementation of the bank’s CX strategy, ensuring compliance with customer experience standards, and continuously improving all initiatives impacting customer experience.
Key Responsibilities:
- Drive CX improvement initiatives and ensure compliance.
- Monitor process efficiency and provide customer experience reports.
- Manage the customer feedback process.
- Champion opportunities to improve UBA’s customer experience.
- Develop and implement customer journey mapping.
- Ensure continuous improvement across all customer touchpoints.
Key Performance Indicators:
- 100% execution of CX functions.
- High customer satisfaction rating.
- Generate process changes and drive CX improvements.
- Top 3 in KPMG BICSS Customer satisfaction index in the country.
Job Requirements:
- Education: Bachelor’s degree in any discipline; professional certifications in relevant fields.
- Experience: Minimum of five years’ work experience with a focus on CX improvement and innovation.
- Skills: Insight-oriented, strong data trend analysis, and customer experience strategies.
How to Apply:
Interested candidates should send their CV, application letter, and copies of academic certificates to ubaugandahr@ubagroup.com. Address your application to:
Head of Human Capital
United Bank for Africa
Plot 2, Jinja Road
Kampala, Uganda
Deadline for applications is 12th June 2024.
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