Apply for 4 Customer Sales and Support Officer Jobs at Smart Applications International Uganda

Job Title: Customer Sales and Support Officer – Central Region (3) and Western Region (1)
Organisation: Smart Applications International Uganda
Duty Station: Kampala, Uganda

About the Company:

Smart Applications International Uganda, known as Smart, is a leading ICT solutions provider dedicated to delivering world-class technological solutions across Africa. We pride ourselves on innovation, security, and cutting-edge solutions that stay ahead through constant research and development.

Job Summary:

The Customer Sales and Support Officer plays a vital role in delivering exceptional customer service, ensuring Smart systems’ availability, and enhancing customer satisfaction. This position is essential for driving revenue growth, managing system integration, and maintaining high-quality standards.

Key Duties and Responsibilities:

• Drive Revenue Growth: Identify upselling and cross-selling opportunities, implement strategies to maximize customer value and profitability.
• System Integration & Implementation: Manage and oversee the installation and upgrade of Smart systems at new and existing service providers. Promote and implement HSMIS, train users, and ensure timely data delivery.
• Compliance & Quality Assurance: Ensure adherence to claim processing guidelines, monitor compliance metrics, and collaborate with Quality Assurance on audits and improvements.
• Customer Experience & Support: Achieve positive Net Promoter Score (NPS) results, resolve inquiries promptly, build relationships with clients, and handle customer inquiries in line with Smart’s values.
• Internal Collaboration & Reporting: Align customer service with company goals, report on feedback and system performance, and assist in documenting procedures.
• Training, Development & Customer Engagement: Participate in training programs, mentor team members, and demonstrate the value of Smart solutions to service providers.

Qualifications, Skills, and Experience:

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, Information Systems, or a related field.
• Experience in customer service, preferably in healthcare or IT.
• Strong communication, technical aptitude, problem-solving, and organizational skills.
• Ability to work under pressure, manage multiple tasks, and maintain high service standards.

Key Competencies:

• Customer-focused with a commitment to service excellence.
• Technical aptitude for IT system installations and upgrades.
• Problem-solving and critical thinking skills.
• Organizational skills for efficient time and resources management.
• Sales & Promotion skills for driving system adoption and satisfaction.
• Data Management & Reporting for improving system performance.

How to Apply:

To apply for this exciting opportunity, please submit your application online using the link below:

Click Here to Apply