Vacancy Title:
3 Outbound Call Center Agents – Home Broadband
Type:
Full Time
Industry:
Telecommunications
Category:
Sales & Retail
Organization:
MTN Uganda Limited
Application Deadline:
Friday, August 09, 2024
Duty Station:
Kampala, Uganda
Job Summary
Base Salary: Not Disclosed
Job Details:
As an Outbound Call Center Agent – Home Broadband, you will make outbound calls to Home Broadband customers to collect feedback about the products/services and customer experience. You will also utilize opportunities to upsell and cross-sell home broadband products.
Reports to: Team Leader – Customer Operations
Main Job Functions:
- Customer Retention: Conduct customer satisfaction surveys, follow-up calls, health checks, and address customer issues. Offer upgrades/renewals as needed.
- Campaign Support: Assist marketing campaigns targeted at promoting special offers, product changes, and new product launches.
- Relationship Management: Build rapport, understand customer needs, and maintain regular communication to drive loyalty and satisfaction.
- Market Insights: Gather valuable market insights through proactive communication and engagement strategies.
- Client Information Management: Ensure all client details are fully captured in appropriate systems, including marketing and sales information.
- Customer Value Optimization: Identify customer needs and recommend solutions-based product development, marketing, and sales strategies.
- Product Presentation: Effectively present key features and benefits of Home Broadband products and services via telephone to secure new business.
- Knowledge Maintenance: Stay informed about MTN products and services and their competitors.
- Customer Queries Handling: Address and escalate customer queries to ensure prompt resolution.
Education Requirements:
- A minimum of a bachelor’s degree.
Experience Requirements:
- 1 to 2 years’ experience in a customer center/call center environment.
Knowledge, Skills, and Competencies:
- Telephone Etiquette
- Customer Service Training
- Products, Policies, and Procedures Training
- Contact Centre Applications
- Service Excellence
- Flexibility and Agility
- Planning and Organizational Skills
- Communication Skills
- Negotiation Skills
- Interpersonal Skills
- Problem Solving Skills
- Decision Making Ability
- General Business Writing
- Troubleshooting
- Assertiveness
- Initiative
- Perseverance
- Attention to Detail
- Team Player
- Friendly Attitude
- Can-do Attitude
- Integrity
- Reliability
- Courtesy
- Helpfulness
Work Hours:
8 hours
Experience in Months:
6 months
Level of Education:
Associate Degree
Job Application Procedure:
Female Applicants are strongly encouraged to apply!
Interested and Qualified? Click Here to Apply
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