Apply for 3 Collections Support Officers Jobs at DFCU Bank

Vacancy Title: Collections Support Officers
Type: Full-Time
Industry: Banking
Category: Management

Jobs at: DFCU Bank
Duty Station: Kampala, Uganda, East Africa
Deadline: Monday, June 10, 2024

Summary
Base Salary: Not Disclosed

Job Details

Reporting to: Head- Collections & Recoveries
Job Purpose: Supporting the Collections and Recoveries Unit for smooth operation and excellence.
Location: Kampala

Key Accountabilities

• Manage customer-related queries (balances, clearances, releases, etc.).
• Prepare and follow up on payment for invoices from service providers (Newspaper Agencies, Security companies, Valuers, EDCs).
• Track and monitor unit registers, SLAs, and Professional indemnity for stakeholders.
• Maintain a central Insurance tracker and update insurance claims status; provide monthly reports.
• Reconcile Collections and Recoveries related accounts (Corporate Expenses, Security group, GL accounts).
• Maintain a restructured account monthly checklist for classification, compliance, and upgrading accounts as per FIA.
• Monitor irregularly overdrawn accounts and liaise with branches for action.
• Track breaches and waivers monthly; maintain a tracker for effective decision-making.
• Follow up with Lending Operations on failed write-offs (loans above 455 days).
• Review and recommend checks and controls for security clearances in the security release process.
• Maintain and update tracker for properties on sale and foreclosed properties.
• Manage the Repossessions Control register; verify assets received and recorded.
• Secure insurance cover on repossessed assets and ensure their safety.
• Maintain sound working relationship with security and perform monthly checks on repossessed assets.
• Follow up on timely valuations and ensure collateral disposal is in line with policies.
• Perform any other assigned duties.

Qualifications, Experience, and Competencies Required

• Bachelor’s Degree in any field.
• One year of experience in any credit-related work.
• High level of customer service.
• Very good telephone techniques.
• Excellent verbal and written communication skills; good grammar is an added advantage.
• Good negotiation skills.
• Tactful and calm demeanor.
• Thorough understanding of the Bank’s Credit and SAM policies and procedures.
• Proficiency in Word and Excel; PowerPoint is an added advantage.
• Analytical skills.
• General understanding of bank products, policies, controls, and procedures.
• General understanding of business, financial, and accounting fields.

Work Hours: 8 hours per day
Experience in Months: 12 months
Level of Education: Bachelor Degree

Application Procedure

If you believe you meet the requirements noted above, please forward your application with a detailed CV, including your current position and copies of relevant professional/academic certificates (University Transcript, O & A level), by the close of business on Monday, June 10, 2024, to the email address indicated below:

Email: vacanciesbank@dfcugroup.com

DFCU Bank is committed to providing equal employment opportunities and ensures non-discrimination against gender or race. Only short-listed candidates will be contacted. For inquiries, please call +256 312 300391.