Apply for 2 Customer Service Advisors – Call Centre Job at Finance Trust Bank

Vacancy Title:
2 Customer Service Advisors – Call Centre

Type: Full Time
Industry: Banking
Category: Customer Service

Jobs at:
Finance Trust Bank

Deadline for Application:
Wednesday, July 31, 2024

Duty Station:
Within Uganda, Kampala, East Africa

Summary
Base Salary: Not Disclosed

JOB DETAILS:

Role of the Job:
Answer and receive calls from customers, answer inquiries, handle complaints to resolution, troubleshoot problems, provide information, and escalate where necessary.

Key Result Areas:

• Answer calls professionally
• Respond to customer inquiries
• Follow up complaints till resolution
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information into the system
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Produce and complete call logs
• Engage in rigorous customer onboarding processes

Minimum Educational and Technical Competence Requirements:

• A minimum diploma from a recognized institution
• A university degree is an added advantage
• Past experience in a call center work environment is a requirement
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Proficient in relevant computer applications
• Social media management training is an added advantage
• Fluency in both spoken and written English is a MUST
• Fluency in more languages is an added advantage
• Excellent communication and interpersonal skills
• Excellent social media management skills are a MUST
• Problem analysis and problem-solving skills
• Good time management and consciousness
• Good organizational skills
• Good listening skills
• Professional and smart in appearance
• Ability to work under pressure and with little supervision

Additional Information:
The position carries an attractive salary and benefits package.

Job Experience: No Requirements
Work Hours: 8
Experience in Months: Not specified
Level of Education: Associate Degree

Job Application Procedure:
Suitably qualified candidates should address their application to:

Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba Avenue, Kampala, Uganda
Email: jobs@financetrust.co.ug

Include photocopies of academic testimonials and a CV. The CV should contain telephone contacts and email addresses of three referees, one of whom should be the most recent employer.

Closing Date for Submission of Applications: July 31, 2024. Only shortlisted candidates will be contacted directly via Tel. Numbers 0312 222600 or 0414 341275.