Apply for 15 Customer Retention & Reactivation Officer Job Positions at Premier Credit Limited

Job Details

Vacancy Title: Customer Retention & Reactivation Officer (5 positions available)
Type: Full Time
Industry: Financial Services
Category: Customer Service
Duty Station: Call Centre, Kampala, East Africa
Application Deadline: Friday, June 28, 2024

Reports To: Customer Service Supervisor
Department: Customer Service

Job Summary

The role aims to provide comprehensive financial solutions to retail customers by following up on non-funded and dormant accounts, up-selling and cross-selling to account holders and potential leads, and delivering high-quality, consistent customer service.

Key Responsibilities

• Outbound Campaigns: Conduct outbound calls to encourage account funding, manage inactivity, and reactivate dormant accounts.
• Product Promotion: Identify and promote the institution’s products and services, request referrals, and support business growth.
• Customer Engagement: Initiate contact with pre-existing customers, address inquiries, and build long-term relationships to enhance sales deliverables.
• Customer Feedback: Capture customer feedback on various products and services, address complaints, and ensure customer satisfaction.
• Quality Checks: Perform quality health check calls, gather market intelligence on competitors’ products and services, and profile customers.
• Issue Resolution: Accurately capture customer feedback from campaigns and escalate urgent issues for resolution.

Academic Qualifications & Experience

• Minimum of a Diploma in any academic discipline from a recognized university.
• At least 6 months of experience in the banking or microfinance industry.
• Experience in customer service is a plus.

Required Skills

• Excellent customer service orientation.
• High level of integrity.
• Good communication skills.
• Selling skills.
• Basic product knowledge.
• Good interpersonal skills.
• Problem-solving abilities.

Area of Residence

Candidates should preferably reside in Kampala or the close neighboring towns.

Work Hours

8 hours per day.

Application Procedure

If you meet the requirements, please send your application letter, CV, and copies of academic certificates to jobs@premiercredit.co.ug. Address your application to:

The Human Resource Manager
Premier Credit Limited
P.O. Box 6608, Nakasero
Kampala, Uganda

Deadline for application: Friday, June 28, 2024