How to Apply for Operations Trainee 5 No Experience Customer Care Jobs at Africa Management Solutions Limited (AMSOL)

Job Title: Operations Trainee (5 No Experience Customer Care Jobs)

Organisation: Africa Management Solutions Limited (AMSOL)

Duty Station: Kampala, Uganda

Monthly Gross Salary: UGX 846,111.78

About Us:

Africa Management Solutions Limited (AMSOL) is a leading HR Management Consulting and Recruitment firm in Kenya, offering comprehensive staffing solutions ranging from recruitment to project management. Our expertise lies in assisting organizations in acquiring the right human assets and implementing effective processes to achieve organizational objectives seamlessly.

Job Summary:

Our client, an outsourcing and technology services company for governments and diplomatic missions worldwide, is seeking to fill the position of Operations Trainee in Uganda. The selected candidate will play a pivotal role in facilitating the VISA application process and managing front office and back office operations at the respective Visa Application Centers (VACs).

Key Duties and Responsibilities:

• Scrutinize and collect visa applications documentation.
• Address customer/applicant queries via in-person interactions, email, or telephone.
• Manage cash and bank transactions with 100% accuracy.
• Record and maintain application data, ensuring timely and error-free data entry.
• Coordinate administration and logistics of passport delivery.
• Ensure adherence to standard operating procedures and manuals.
• Inform applicants about Value Added Services and ensure their delivery.
• Solicit feedback from applicants to enhance service quality.
• Support Deputy Manager/Operations Manager in executing the WB Project.

Qualifications, Skills, and Experience:

• Degree/Diploma in Business Administration or related field.
• Experience in customer service or dealing with diplomatic missions/foreign nationals preferred.
• Basic computer skills with proficiency in MS Office and good typing speed.
• Adaptability and presence of mind to handle customer queries and complaints.
• Ability to innovate and improve procedures for increased productivity and cost-effectiveness.
• Strong organizational, prioritization, and multitasking skills.
• Excellent oral and written communication skills.
• Attention to detail and proficiency in project management.

How to Apply:

Interested and qualified candidates meeting the specifications are requested to submit their CVs to recruitment@amsol.africa. Please indicate the position applied for in the subject line. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted.

Deadline: 31st May 2024